Privacy Policy

 

1.General information on data processing

Below, we inform you about how we process your personal data, our data protection principles, and your rights as data subject.

This Privacy Policy applies to the use of our websites at www.3utelecom.de, to the establishment and use of a telecommunication contract with us by customers (including by service customers, e.g. for 0800 services), as well as for users who access services provided via our telecommunications network, including services from third-party providers accessed through the telecommunications connection we provide (e.g. for 0800 services of third-party providers). It also applies to the establishment and use of a data center contract and to the use of our online customer portal. Furthermore, it applies to a contact or supplier relationship that you enter with us, as well as for marketing purposes. This policy also applies wherever we explicitly refer to it elsewhere.

Data Controller:

3U TELECOM GmbH
Zu den Sandbeeten 1 b
35043 Marburg
Phone: 06421 3000 503
Email: info@3utelecom.de

Contact for Data Protection Matters:

3U TELECOM GmbH
Data Protection Officer
Zu den Sandbeeten 1 b
35043 Marburg
Email: datenschutz@3utelecom.de

We process personal data collected within the scope of this privacy policy in accordance with the applicable legal provisions on data protection, in particular in accordance with the Datenschutzgrundverordnung (DSGVO), the General Data Protection Regulation, the Bundesdatenschutzgesetz (BDSG), the (new) Federal Data Protection Act and the Telekommunikationsgesetz (TKG), the German Telecommunications Act.

 

1.1. Data collection and origin of the data

We collect the data that you make available to us when you use our websites. This also includes dialing into our ‘online customer portal’.

In addition, we collect data in the context of establishing and structuring a customer relationship with you as a customer of our telecommunication services as well as traffic data if you use our telecommunication services or the services of third parties via the connection provided by us. In this case, we collect data to establish and maintain the connection or to provide the service, and for billing purposes.

If you use the third-party services via the connection provided by us, we will invoice the charges incurred for this together with our services, depending on the nature of the service, and in certain circumstances (e.g. a payment disruption) we will communicate your name and address to the service provider you have chosen. The details depend on which service you use.

In addition, we collect the connection identifiers used and other traffic data in accordance with the TKG if you use our telecommunication network by dialing a number or service that is implemented in our network. In this case, we collect data to establish and maintain the connection or to provide the service, and for billing purposes. For this purpose, your subscriber network operator, who provides your connection, informs us of your name and address under certain circumstances and charges for the connection.

In addition, we collect data in the context of establishing and structuring a customer relationship with you as a customer of our data center services or for the provision of the service, and for billing purposes.

If you enter into a so-called ‘contact relationship’ with us (e.g. inquiries or offers for services via a contact form, request a callback), conclude supplier contracts with us or apply to us, we collect and process this data – as far as necessary or appropriate in accordance to Art. 6 lit. f) DSGVO.

We also collect data from publicly accessible sources (e.g. commercial register, your websites, press articles, etc.) in accordance with Art. 6 lit. f) DSGVO.

Personal data that we collect and store in this way may include:

• IP address and usage data when accessing website content;
• Name and address and other contact data (telephone numbers, e-mail address, fax number, etc.), registration numbers, names and addresses of authorized representatives, account information and the corresponding data of the responsible contact persons of the service customer;
• Other inventory or product data as well as traffic and billing data within a customer relationship with service customers, such as selected products and tariffs, billed services (connections), payment data; this also applies when using the customer portal;
• Traffic data as well as billing data and name and address and other contact data (telephone numbers, e-mail address, fax number, etc.), registration numbers, names and addresses of authorized representatives, account information as well as the corresponding data of the responsible contact persons of users of our telecommunication networks;
• Name and contact data in the context of establishing and processing a contact relationship or a supplier relationship.

All personal data is only collected within the scope of legal permission or if you have given us your consent.

1.2. Use and disclosure of personal data in general

We use your personal data to enable you to use our website. In addition, data is processed and transmitted when you use our website for anonymized analysis (e.g. Matomo).

We generally use your personal data to establish and fulfill a contract with you as a service provider or customer, and to bill you.

If you use our telecommunication network by making a call or connection, we use your data to enable and bill this use. Data may be transmitted to other network operators or providers of telecommunication services if this is necessary for the service you have selected as a user, e.g., for the delivery of connections to other destination networks or the acceptance of connections for your connection from other source networks. In addition, data is exchanged with connection network operators if you use services that are realized in a so-called connection network, so far as this is necessary for the provision of the respective service and its billing as well as the collection of the fee. It may also be necessary for us to exchange your data with the respective service provider you have selected, for example in the event of disrupted payments.

Should you consider establishing a contact, supplier, or applicant relationship with us, we will use your data to establish and fulfill or process this relationship and, if applicable, to bill you.

In addition, data may be exchanged with the subscriber network operator who provides your connection, as far as necessary for the provision of the service and its billing as well as the collection of the fee.

Overall, it may also be necessary for us to share your data with external service providers as part of order processing. We will neither sell your personal data to third parties nor commercialize it in any other way.

Data transfers to third countries may occur in the context of the administration, development, and operation of IT systems, and only to the extent that (a) such transfer is generally permissible and (b) the specific requirements for a transfer to a third country are met, in particular where the data importer ensures an adequate level of data protection in accordance with the EU Standard Contractual Clauses for the transfer of personal data to processors in third countries. This is based on the provisions of the EU DSGV, the BDSG Act, and the Digital Services Act. Data may also be transferred when you use our website.

 

2. Purposes of the data processing

We process the above-mentioned personal data in accordance with the provisions of the DSGVO, the BDSG, and – where applicable – the TKG.

 

2.1. Processing for the fulfillment of contractual or pre-contractual obligations (Art. 6 para. 1 lit. b DSGVO)

Personal data is processed for the use of our website by you, to fulfill a contract with you as a customer, when using our network, using the customer portal, as well as in the case of a contact or application relationship. The purposes of data processing and the necessity are primarily based on the purposes specifically determined by the legal relationships mentioned above.

Within the scope of a contract with you as a customer or service provider, this includes in particular the establishment, design, fulfillment, consultation, and billing of such a contract (including the services you use with a customer) as well as the exchange of personal data with necessary business partners (e.g., transferring or receiving network operators when switching providers, data exchange with interconnection partners). When using our network, we also exchange data with other network operators insofar as this is necessary to establish and maintain the connection or to provide the desired service as well as billing, invoicing, and debt collection. The processing of data in the customer portal serves to provide you with information (e.g., billing data) when you use it. This also includes storing data on payment behavior. We need this data to be able to carry out the dunning process or a possible blocking.

We also process data in order to respond to your inquiries and to initiate customer relationships or similar forms of contact, including in connection with job applications.

For the above-mentioned purposes, it may also be necessary for us to share your data with group companies or external service providers as part of order processing.

 

2.2. Processing in the context of a balancing of interests (Art. 6 para. 1 lit. f EU DSGVO)

If necessary for our purposes, we process your data beyond the actual fulfillment of the preliminary contract or contract to protect the legitimate interests of us or third parties, unless your interests in not processing the data prevail:

• Anonymization of IP addresses when using our website for statistical purposes, data security and the optimization of our web pages..
• Possible measures for the data security of our website, such as the storage of IP addresses, if the specific threat situation makes this appear appropriate.
• Establishment and fulfillment of contact relationships within the scope of expediency.
• Processing applications within the scope of expediency.
• Recovery of outstanding debts; here we collaborate with reliable partners.
• Postal advertising, unless you object to this.

2.3. Processing within the scope of your consent (Art. 6 para. 1 lit. a DSGVO)

If you give us your consent to the processing of personal data for a specific purpose in accordance with the existing requirements, we will process this data within the scope of the consent.

 

2.4. Processing based legal obligations (Art. 6 para. 1 lit. c DSGVO)

We process your personal data as far as we are subject to a legal obligation, such as the statutory retention obligations or information or monitoring obligations towards state institutions within the framework of the law.

 

3. Data transfer to third parties

Within our company, those persons entrusted with the processing of your data will have access to your data within the scope of necessity or appropriate expediency. Service providers and vicarious agents employed by us, such as service providers in the areas of IT services, telecommunications, and logistics, may also receive access to personal data for these purposes if they comply with our written instructions under data protection law and general data secrecy within the scope of order processing and – where applicable – maintain telecommunications secrecy.

In addition, data is exchanged with the participating network operators and other service providers in accordance with the TKG as part of the implementation of services in our network, when changing providers and establishing and maintaining connections across network boundaries as well as for billing and the collection of receivables. This transmission is carried out solely within the scope of necessity, as stipulated in Sections 95 et seq. of the Telecommunications Act (TKG). The details of the data exchange and data processing depend on the type of service used and whether you call the service from the fixed or mobile network. For further details, please contact the provider of the subscriber line that enables you to dial the services that are implemented in our network. Information can also be obtained from the respective service provider whose services you select as a user in our network.

We work together with third parties to collect claims.

We will not transmit any personal data to third parties for the purposes of advertising or address trading.

When you use our website, data is transmitted to analysis services.

 

4. Data transfer to a third country or to international organizations

Data will only be transferred to countries outside the EU or the EEA (‘third country’) if this is required for the execution of the contractual relationship (contract with the service provider or for the use of the services realized in our network). For other contractual relationships, such as a contact relationship or an application, such data transfer only takes place for the fulfillment of this contractual relationship or if, in exceptional cases, it is appropriate due to a legitimate interest. The same applies to the use of our website from locations outside the EU or the EEA.

 

5. Duration of data storage

As part of website usage, we store the IP address and usage data for the duration of the usage session. Beyond that, the IP address is stored where necessary for data security and for investigating or preventing security or data protection breaches, with the appropriateness depending on the specific threat situation. In this case, the IP addresses are only stored for as long as necessary for the purposes, usually no longer than three months. In the event of a criminal complaint or prosecution or the enforcement of claims against persons who carry out security or data protection violations, the data may be stored and used until the claims have been fully resolved or enforced.

To establish, structure, and fulfill a contract with you as a customer of telecommunications services or as a service provider, we store the data until the end of the contract and beyond, namely until the end of the calendar year following the year in which the contract ends. At the end of this period, the data is not deleted, but blocked, as we are required by commercial and tax law to store the data for up to 10 years. This storage also applies to invoiced amounts. We store the individual connections and the resulting billing data for a period of 3 calendar months if this is necessary for billing purposes with you or other network operators or service providers. If you as the debtor raise objections in due time, the data will be stored until the objections are resolved or until the claim has been collected. Further storage will only take place in exceptional cases if permitted under the TKG (e.g. troubleshooting, investigation, and prevention of misuse).

We store data for the purpose of establishing, structuring, and fulfilling a data center contract with you as a customer. The data will be deleted once it is no longer required. This also applies to the data within the customer portal.

The data may be stored for the period during which claims can be asserted against us. If we are legally obliged to retain data, e.g. due to tax or commercial law requirements, we will store the data for the relevant period (up to 10 years). If you as the liable party raise objections in due time, the data will be stored until the objections have been resolved or the claim has been collected.

If you as an end user use a service implemented in our network, we process and store your data as part of this usage process for as long as the session lasts and is necessary for its use. After usage has ended, we will store your data for a period of three calendar months if this is necessary for the purpose of billing you or other network operators or service providers. If the liable party (e.g. user/end customer) raises objections in due time, the data will be stored until the objections have been clarified or the claim has been collected. Further storage only occurs in exceptional cases if this is permitted under the TKG (e.g. troubleshooting, clarification, and prevention of misuse).

In the context of a contact relationship, the contact data and communication data are stored and used to the extent necessary for the respective communication purpose or appropriate within the scope of reasonableness.

As part of an application process, the contact details and application data are stored and used to the extent necessary or appropriate for the respective application purpose. If the application is not accepted, the data will be deleted within two months of notification of the rejection, provided there are no other legitimate interests on the part of the data controller that prevent deletion. Such a legitimate interest, for example, may be the obligation to provide evidence in legal proceedings under the Allgemeinen Gleichbehandlungsgesetz (AGG), the General Equal Treatment Act.

 

6. recovery of outstanding claims

Insofar as the recovery of an outstanding claim becomes necessary from the contractual relationship or in any other way in the context of safeguarding our legitimate interests – and the interests of the fundamental rights and freedoms of the data subject, which require the protection of personal data, do not outweigh this – we commission legal entities with the recovery of the claim. The data required for recovery will be transmitted to the commissioned legal entity. The legal basis is Article 6(1)(b) and Article 6(1)(f) of the EU GDPR.

 

7. Processing when using the website

7.1. Data processing and logging when accessing from the Internet

For technical reasons, your Internet browser automatically transmits data to the web server of Provinzglück – Büro für Gestaltung und Kommunikation GmbH, Teichstraße 5, 35070 Gladenbach, Germany, when accessing our website as part of commissioned data processing. The web server automatically saves a server log file of the transmitted data. This includes, for example, the name and URL of the accessed files, IP address, as well as date and time of access. This data is processed for the purpose of enabling the use of the website, ensuring the trouble-free operation of the website, and optimizing the online offering.

 

7.2. Cookies

This website uses cookies. We use cookies to personalize content and advertisements.

Cookies are small text files stored on your computer and saved by your browser to enhance the efficiency of your user experience. Cookies do not harm your computer and do not contain viruses. They are used to make our website more user-friendly, effective, and secure.

Cookies may be stored on your device if they are strictly necessary for the operation of this site. For all other cookie types, we need your permission to use the cookie.

This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

You can configure your browser to allow cookies in individual cases, automatically delete cookies upon closing, or reject them either in specific cases or entirely. If you do not wish your activities to be recorded, you can use the ‘Do-Not-Track’ setting of your web browser. If you have activated this setting, no usage data about your visit will be stored.

You have the right to object, on grounds relating to your situation, at any time to the processing of your personal data based on Article 6(1)(f) DSGVO.

You can change or withdraw your consent regarding cookies at any time on our website.

We use the function for embedding YouTube videos provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; ‘YouTube’) on our website. YouTube is an affiliate of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’).

This function displays videos stored on YouTube within an iframe on our website. The ‘extended data protection mode’ is enabled, meaning that YouTube does not store information about website visitors unless a video is viewed. Once you watch a video, relevant information is transmitted to YouTube and stored there.
Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA called the Trans-Atlantic Data Privacy Framework (TADPF). YouTube is certified under the TADPF and thereby committed to complying with European data protection standards.
The use of cookies or similar technologies occurs with your consent, based on Section 25 (1) Sentence 1 of the German Telekommunikation-Digitale-Dienste-Datenschutz-Gesetz (TDDDG) in conjunction with Article 6 (1) (a) of the DSGVO. The processing of your personal data also takes place with your consent under Article 6 (1) (a) of the DSGVO.
You may withdraw your consent at any time. This will not affect any data processing that occurred before your withdrawal.

For more information about data collection and usage by YouTube and Google, as well as your rights and options to protect your privacy, please refer to YouTube’s privacy policy: https://www.youtube.com/t/privacy

8. Provision of data

As part of the business relationship with you, you are required to provide the personal data necessary for the establishment, execution, termination, and fulfillment of the associated contractual obligations, or which we are legally obliged to collect. Without this data, we will generally not be able to conclude, execute, or terminate a contract with you.

 

9. Your rights as a data subject

Each data subject has the right to access pursuant to Article 15 DSGVO, the right to rectification under Article 16 DSGVO, the right to erasure under Article 17 DSGVO, the right to restriction of processing under Article 18 DSGVO, the right to object under Article 21 DSGVO and the right to data portability under Article 20 DSGVO. The restrictions under Sections 34 and 35 BDSG apply to the right to access and the right to erasure.

Furthermore, you have the right to lodge a complaint with the data protection supervisory authority responsible for you.

If you have any questions regarding the processing of your personal data or your aforementioned rights, you may contact our data protection officer (see section 1).

Version dated May 2025

Information on the right to object pursuant to Art. 21 DSGVO

If we process personal data to protect our legitimate interests, in the context of a balancing of interests, you as the data subject have the right to object to this processing at any time. You also have this right to object if the processing is for direct marketing purposes. In the case of processing for other purposes, you have the right to object on grounds relating to your particular situation.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.

However, this does not apply in the case of processing for direct marketing purposes. If you object to the processing of your personal data for direct marketing purposes, we will no longer process your personal data for these purposes.

You may withdraw any consent you have given for the processing of your personal data at any time. This also applies to consent declarations provided to us prior to the applicability of the DSGVO (i.e. before May 25th 2018). Please note that such a withdrawal is effective only in the future. Any processing carried out before the withdrawal remains unaffected.